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Website makes you feel that they have a "Phone support is now available to ALL Neat software subscribers! 888-898-3253" but if you call this number it leads you to their website "electronic" help. Which is equivalent to no help. If you have to create a ticket expect a...
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#1104659
I subscribed with the service thinking it would fit with my business. After 3 months I realized I wasn't using it so I contacted their customer service where they would not cancel the service but gave me instructions on how to do it. I thought I followed the...
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#1094887
I have owned Neat Scanner for about 3 years. I have used it as a desktop scanner. I am not able to scan anything anymore because I do not want to pay for a Neat Cloud subscription. I have no use for the cloud-based access to files scanned by Neat. I was told that I am...
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1.0
I liked
  • It when it worked and before they tried to force cloud usage
I didn't like
  • Paid 320 dollars for equip and disk and pay again to use it
#1089282

The Neat Company - I don't have access to my own documents now

The Neat Company
#1124925
1.8
Details
This thing became a nightmare with the cloud. When I change my email address I lost a whole bunch of documents that I was saving for tax purposes. In addition when you log in you are prompted for your account information and if you're not using a monthly account you are no longer able to view the documents that you own that you scanned. I cannot wait for that class action lawsuit!
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Usability
Value for money
Warranty
Website

The Neat Company - SCAMMERS!

The Neat Company
#1062001
1.2
Details
I too have years of data stored on my Neat and cannot get to them any longer!
Comment
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Usability
Value for money
Warranty
Website
Recently Neat did a change that requires I log directly on to my account when I try to use my legacy/desktop software. I did not ask for this cloud account and do not want it. . . I was perfectly content using Neat for the purpose I bought it for: transferring receipts...
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2.0
I liked
  • Scanner and the original legacy software
I didn't like
  • No customer support and wrong drivers
  • No customer or technical support
#1078635
Was a user of the PC based software and happy with options to customize expense reports (i.e. use filters). Moved to Essential plan on the their cloud offering, was told it supported full customization of reporting. IT HAS NO CAPABILITY to support custom expense...
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#1074307
I've owned my NEAT scanner for about four years. I tried to download the desktop application to a new computer today. The free desktop application is no where to be found, even though it appears to have a link on their website. When you download the software, the link...
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1.0
I didn't like
  • Misleading consumers and the worst customer service and product
#1054373
Purchased at Big Box store. The design is very attractive, as are the sales pitches. It is a shame they didn't concentrate as hard on satisfying customers. Promised that it would operate with Quicken and Evernote. Of course it does neither. Promised one year free cloud...
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2.1
I didn't like
  • No disclosure of hidden monthly or annual payments
  • No customer or technical support
#1048799
I purchased the Neat Desk Scanning System with software from Office Depot a couple years ago. They system worked great for a little over one year. Without warning the Neat software would no longer work with the Windows operating system. I kept getting a message that I...
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1.5
I liked
  • It when it worked and before they tried to force cloud usage
  • When it worked and before they tried to force cloud usage
I didn't like
  • Misleading consumers and the worst customer service and product
#1048389
Have been cut off from all possible contact for a technical problem. No workable phone number, then when trying their email, Safari is not a workable browser. I have two units neither work appropriately, don't know whether or not I have NEAT service. Some *** in upper...
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1.0
I didn't like
  • No customer service
  • No customer service line
#1023232

Contact The Neat Company

Mailing Address:
The Neat Company
1601 Market St Suite 3500
Philadelphia, PA 19103
Phone:
(866) 632-8732
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Absolutely NO customer support. I even wanted to upgrade but had questions. After never getting a response on live chat and no answer on phone service I ended up cancelling my subscription (which I had actually just renewed) on the same day. Too bad, not only did they...
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Anonymous
Gene

Horrible customer support, still having same issues

1.0
#1017866