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I've owned my NEAT scanner for about four years. I tried to download the desktop application to a new computer today. The free desktop application is no where to be found, even though it appears to have a link on their website. When you download the software, the link...
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1.0
I didn't like
  • Misleading consumers and the worst customer service and product
#1054373
Purchased at Big Box store. The design is very attractive, as are the sales pitches. It is a shame they didn't concentrate as hard on satisfying customers. Promised that it would operate with Quicken and Evernote. Of course it does neither. Promised one year free cloud...
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2.1
I didn't like
  • No customer or technical support
  • No disclosure of hidden monthly or annual payments
#1048799
I purchased the Neat Desk Scanning System with software from Office Depot a couple years ago. They system worked great for a little over one year. Without warning the Neat software would no longer work with the Windows operating system. I kept getting a message that I...
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1.5
I liked
  • When it worked and before they tried to force cloud usage
  • It when it worked and before they tried to force cloud usage
I didn't like
  • Misleading consumers and the worst customer service and product
#1048389

The Neat Company - SCAMMERS!

The Neat Company
#1062001
1.2
I too have years of data stored on my Neat and cannot get to them any longer!
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Have been cut off from all possible contact for a technical problem. No workable phone number, then when trying their email, Safari is not a workable browser. I have two units neither work appropriately, don't know whether or not I have NEAT service. Some *** in upper...
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1.0
I didn't like
  • No customer service line
  • No customer service
#1023232
Absolutely NO customer support. I even wanted to upgrade but had questions. After never getting a response on live chat and no answer on phone service I ended up cancelling my subscription (which I had actually just renewed) on the same day. Too bad, not only did they...
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Anonymous
Gene

Horrible customer support, still having same issues

1.0
#1017866
They are the worst company I have ever had to do business with in my 42 years of doing business !! I believe that they employ people that are actually selling our personal information. I am not computer savey --but PLEASE PLEASE can someone suggest another scanner that...
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1.0
I didn't like
  • No customer or technical support
#1016067
I bought their product 2-3 years ago. It worked fine for awhile, however when they decided to store everything on the 'cloud', they also ended support for those of us who didn't want to pay their monthly charge. To me, this is pure greed on their part. Nothing was...
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petegoud
petegoud

Issue resolved by purchasing a Scansnap IX500 scanner!

1.7
I liked
  • Before the cloud issue it worked good
  • It when it worked and before they tried to force cloud usage
I didn't like
  • Misleading consumers and the worst customer service and product
  • Paid 320 dollars for equip and disk and pay again to use it
#1012999
Bought this scanner 1 year before windows 10 forced its way onto our computers. Once that hit, the scanner no longer worked and there was NO work around. I specifically bought a new workstation with Windows 7 just so I could use this $400 piece of junk and guess what,...
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1.7
I liked
  • It when it worked and before they tried to force cloud usage
#995508
Unbelievably bad customer service. I purchased a year- long Essentials plan in June 2016 that I upgraded yesterday (for FULL PRICE!) in order to have the ability to export from Neat to Quickbooks. Subsequently discovered that this service is not possible with the...
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Anonymous
Phil W

I had the same problems. Horrible customer service

1.7
#985381
First time using a site like this to complain but it is too difficult to communicate with the company. Neat has discontinued support for its 5.7 desktop version and introduced a web version to replace it. Had the new version the capabilities of the old desktop I would...
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Anonymous
Anonymous

Neats response was to consider suggestions for future upgrades.

1.9
I didn't like
  • New web software features not as robust as old desktop version
  • Inability to choose my own cloud services
  • Forced storage to neat web server
#977410