The Neat Company
Reviews and Complaints
Customer Care/Lack thereof
This Company is the worst!!! After NOT being able to get customer support.
I cancelled my subscription, packed up both my Neat scanners and stored them in the attic. I ultimately purchased a Fujitsu scanner and it’s worked out just fine thus far. Since, This is the most I’ve heard from The Neat Company requesting a subscription payment.
Hello, maybe if you had paid attention to this customer’s concerns and assisted in resolving ALL of my issues, maybe you would heard me say “No more”, “I’m Out”.
Maybe you’re listening now.....
I cancelled my subscription, therefore I don’t owe you anything. Please go out of business until you’ve learned the value of your customers.
Double billing
Preferred solution: Full refund
You just pay and pay and pay
It's not an inexpensive scanner, and yes, when it's working right, it is great. Sadly, this will not always be the case.
Neat will decide to legacy your machine. They will upgrade software that throws everything out of wack. There will be issues. And when there are, Neat is extremely difficult to get assistance from.
Their website of video's and tutorials is jam packed with broken or looping links. Get a support rep by email, and they will send you one link to a tutorial per day (basically the same ones that didn't work for you online). Try calling? Good luck - indefinite hold due to only to eventually be told to call back later because call volumes are high.
.... but they still want you to fork out an arm and a leg for the machine, and then even more for a support contract.
- When it used to work and was supported
- Product when it worked
- No customer support and wrong drivers
- Misleading consumers and the worst customer service and product
- That i had questions and could not get a human
Preferred solution: Let the company propose a solution
Neat scanner
They suck and will not even give up a software download how cheezy. Every link does not work.
This company is a scam. Stay away and buy from a company that is reputable. I am disappointed with the company. All the support is a lye and waste of time.
They will get theirs. Someone will post it on dropbox or something. If you have an old computer I read one post might have it like this C:Program FilesCommon FilesNeatReceiptsDrivers I am going to check another computer.
Good luck to every one that feels ripped and pissed that this company is a bunch of scammers. They will get theirs in the end.
- Technology
- Issues with legacy software
Preferred solution: software
Unauthorized credit card charges, unresponsive customer service
Customer Support
Where did they go?
- It when it worked and before they tried to force cloud usage
- When it used to work and was supported
- Deceptive method used to buy new software subscription
- That i had questions and could not get a human
Preferred solution: Let the company propose a solution
Scamming is the Actual Product They Sell
Re-activation of original disc software.portable scanner denied on non-cloud legacy product.
- When it worked and before they tried to force cloud usage
- Scanner and the original legacy software
- No customer or technical support
- Misleading consumers and the worst customer service and product
- No customer support and wrong drivers
Preferred solution: fix the problem
Terrible bait and switch.
Now Extortion
New software update is horrible
I don't have access to my own documents now
Neat Scanner has turned out to be a Scammer
- It when it worked and before they tried to force cloud usage
- Paid 320 dollars for equip and disk and pay again to use it
Preferred solution: Let the company propose a solution
Neat Cloud supplants legacy desktop software - unilateral change causes severe loss of time
- Scanner and the original legacy software
- No customer support and wrong drivers
- No customer or technical support
Preferred solution: make the scanner driver work and do not change my legacy software
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