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If anyone out there is thinking of putting together a class action lawsuit please contact me! They have jerked me around now for 3 weeks.

Their product no longer works on iMac El Capitan - personally I think they did this on purpose because of the launch of their new cloud which requires you to pay - so that you can't just continue using your older neat scanner..

I emailed the company and they emailed back "directions" to solve the problem. The directions made no sense, so I emailed them again. They gave me additional directions. That too didn't work.

So I emailed them a 3rd time. They said I should call them, gave me a number, and said I should reference the provided case number. So I called. Seems you have to establish a paid account to actually get a live person on the phone, and if you don't pay, the computer hangs up on you.

So I emailed again. This time they said if I give them a 2 hour window they would call me.

So I leave work early (they can only do this during business hours), sit by the computer and phone, and just keep getting angrier and angrier....of course they don't call. Would love to sue them for doing this to us!

Product or Service Mentioned: The Neat Company Management Software.

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Anonymous
#1402132

They are doing this on purpose and I would like to join a class action suit.

If somebody starts the class action suit count me on.

Dan

Email: danl@nanografix.com

Anonymous
#1380865

Well Now I am going to try to go to the Trade Commission for misrepresentation/ unfair business practices and scam. Here the info to do the same.

We are trying to get justice

Complaints help the FTC and other law enforcement agencies bring scam artists to justice and put an end to unfair and misleading business practices. If you have a complaint, file it online or call 1-877-FTC-HELP.

Anonymous
#1378831

Okay everyone PLEASE go to ClassAction.org and write your statement. I am asking them to start looking into this so please help by submitting your statements so they will see that there are others out there affect by this.

It just may help us get the ball rolling!!

Please do this ASAP.. thanks here's to wishing us luck and justice.

Anonymous
#1378778

Okay everyone lets put our heads together to get the ball rolling. I have been trying to research how to get this class action lawsuit started.

If anyone knows the process lets get the ball rolling ASAP.

We may have to start a partition with our names. I am still researching.

Anonymous
#1377502

I paid $400 for their scanner... and now they're FORCING me to pay monthly on top of that???

Beyond outrageous. They can either refund my money for the scanner, or give me the free software that originally came with the scanner!

Anonymous
#1370069

I would like to join! I have 2 expensive useless scanners all because I refuse to put my info in their cloud. PLUS years of receipts and info that I cannot now access

The not so neat company must make available all outstanding files and refund a portion of the cost of my first scanner and all of the cost of my 2nd scanner

Sincerely,

Tom Eppes

Anonymous
#1366853

I am In this is total ripoff, i bought a scanner one year ago and now i have to pay monthly to use my scanner.

Anonymous
#1359789

I am in. We bought two sets of the neat and now because they have gone to the cloud, I can no longer get our database to come up on our PCs.

Very frustrating since we scanned imported documents into our cabinets,etc. and good luck with instructions because if you can't even get the software on your computer to come up, the directions are useless. The cloud software won't even let you import anything other than images, no back up files, etc.

what a waste of money and a lawsuit should be started. Imagine all of the others who bought this crummy software and are now expected to pay $120 a year just so they can put stuff in the cloud and never access their previous year information.

Anonymous
Manhattan, New York, United States #1352813

I'm in - a lawsuit will wake them up.

Just the quality of their audio recording is that of a company whose products are $5, not $300.

How do we proceed?

Anonymous
Pompano Beach, Florida, United States #1350382

I'm in the same situation .

I have been using Neat for years. Then all of a sudden the program stopped working.

I can't open my files.

Anonymous
Chevy Chase, Maryland, United States #1344713

This company is unbelievable. They brick their hardware by abandoning us. They have obnoxious support robots and generally just embody the arrogance and incompetence of modern tech companies.

Anonymous
Peachtree City, Georgia, United States #1340738

I have been using Neat for years. Then all of a sudden the program stopped working.

All the back up is in their .Nbak files, and the new cloud system does NOT recognize them. I to have sent emails requesting a fix to first open my 5.7 version, and second on how to recover years worth of data.

One of the biggest beefs I've had with Neat is their terrible upgrades.

First they don't tell you about it (just like going to the cloud), and then you have to go hunting to change file names etc yourself. How about notifications, and put some grownup programmers in that can send you a automated update like everybody else.

Class-action lawsuit...I'm in.

Anonymous
Charlotte, North Carolina, United States #1340719

A class action lawsuit is perfect for this company. I have purchased a piece of hardware (the neat scanner) for about $300 and the software to use it was free at first.

Now, I cannot use it at all without purchasing "the cloud" that I don't want. So, I have a scanner that was expensive and can't use it for anything at all. That is like buying a computer and using it for a couple of years then can't use it again till you pay again.

This is deceptive advertising and business. You can't call them at all without having a subscription to "the cloud"

Anonymous
to anonymous #1378833

Okay everyone PLEASE go to ClassAction.org and write your statement.I am asking them to start looking into this so please help by submitting your statements so they will see that there are others out there affect by this.

It just may help us get the ball rolling!!

Please do this ASAP..thanks here's to wishing us luck and justice.

Anonymous
to Toni Stewart #1425004

I am going to write one now. Hope it helps.

Heidi W

Kaylee45690@yahoo.com

Anonymous
Huntington, New York, United States #1330405

I agree with the call for a Class-Action law suit, this company has no regard for the customer.

The1ceMann
Burke, Virginia, United States #1314071

I believe the only way to stop this illegal business practice is for us to move forward with a Class Action law suit. The company will continue to charge customers for the hardware, and use of the software, until a subscription runs out.

But the receipts themselves are not property of the company and shouldn't preclude one from at least accessing the system after you've already scanned items into it. I am definitely interested in pursuing via litigation.

Anonymous
Centreville, Virginia, United States #1314063

Let me know, as I think you'll see more and more people become fed up with Neat and their illegal business practices. How, when you purchase the hard ware, does it not let one have access to things already in the system. This needs to be resolved through a law suit.

Anonymous
Queens, New York, United States #1304877

In as well. Same experience.

Actually I just bought my Neat Desk scanner only 2 months ago so I feel like a fool and should have looked more carefully at the terrible reviews.

Bottom line...big scam. Worst company; deceptive & unethical.

Anonymous
Montreal, Quebec, Canada #1291922

Hi everyone,

I just want to confirm I experienced the unbelievable worst support and product from this company.

I would like to join if

A class action against this company is started.

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