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1.3

My experience is that the scanner has a lot of paper jams. I have replaced rollers and called customer service.

I even bought a new scanner when they said that the scanner was two years old and out of date for service. New scanner developed roller issues in less than 6 months causing paper jams again. Be prepared to be on hold for at least an hour for technical service and also be prepared that customer service is off shore and technicians speak very broken English. Also be prepared that all documents scanned and stored to the documents on your computer will appear with a very gray background and barely be legible.

Technician said that, unless I am storing to the cloud, scans will be very gray. Of course, they don't tell you this when you are purchasing the scanner.

Reason of review: Bad quality.

Monetary Loss: $500.

Preferred solution: Full refund.

Location: Two Penn Center, 1500 John F Kennedy Blvd, Ste 700, Philadelphia, PA 19102, USA

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