The Neat Company - NM-1000 Mobile Scanner
I purchased the Neat mobile scanner for my small business. I could not get any of the drivers to install and the scanner would not work.
I contacted Neat customer support and their technical support was unable to get the drivers installed either. They refuse to give me my money back because I have had more than 30 days and basically give the run around. This is the second scanner I have had where the drivers fail to install. DO NOT PURCHASE this product.
THEY HAVE THE WORST CUSTOMER SERVICE AND PRODUCTS. The technical support had NO clue and they just kept doing the same thing over and over that I had already done.
I had to tell them that it was the driver that was not installing. They have instructions on their website to use when the driver fails and they do not work.
Reason of review: Damaged or defective.
Monetary Loss: $100.
Preferred solution: Full refund.
The Neat Company Cons: Customer service and products suck, No customer support and wrong drivers.
Location: Two Penn Center, 1500 John F Kennedy Blvd, Ste 700, Philadelphia, PA 19102, USA
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