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I updated to the online file management system and have spent two days trying to synch with my old desktop version of Neat Receipts. I have talked to two support providers and spent more than two hours in screen share, to no avail. The second consultant was absolutely...
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Anonymous
Ron Ching

Have trouble logging in, can't cancel. Tried numerous times.

2.1
#1279255
I bought this scanner system a couple years ago, and it has been great. That is until NEAT decided to extort dollars from it's customers by making subscription payments mandatory. Only if you have the original disk can you continue to use the scanner without paying. I...
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Anonymous
psullivan12

what a rip off... they should have offered old customers a way to retain what they have.

Anonymous
Ron

Neat is a neat rip-off!

I didn't like
  • Misleading consumers and the worst customer service and product
  • Extortion
  • Issues with legacy software
#1272607
The Neat Company - Support Personnel hands are tied
Every time I ask for help with a software issue or lack of feature I get the same boiler plate response which is.. "Hello Rick, Thank you for your feedback. Unfortunately, that feature is not currently available in the software but, I'll be happy to forward this as a...
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ParchedDrever
ParchedDrever

Avoid the software and consider other solutions. I will be looking to change Neat Receipt to an excel spreadsheet or just about anything

1.8
I liked
  • Scanner
I didn't like
  • Online software
#1266727
My experience is that the scanner has a lot of paper jams. I have replaced rollers and called customer service. I even bought a new scanner when they said that the scanner was two years old and out of date for service. New scanner developed roller issues in less than 6...
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Researched the Neat Scanner for home use. I found nothing about the company canceling the software and only offering their Cloud storage for 119.00 per month until after I had made the purchase and attempted to download the software. I have complained at Class Action...
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1.3
I didn't like
  • No code provided to utilize the link to legacy software
  • Anything else
  • Fact that they are holding my trial scans hostage
#1239717
I am still trying hard to get results for all of us. I sent in a complaint to 20/20 about this situation. Please everyone do the same. Maybe they will pick up the story if enough people complain and some sort of resolution will happen. I need access to my documents in...
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#1236308
I would give zero stars if I could! I've been a long time user of Neat Receipts. I bought their product thinking I was dealing with a reputable company in good faith. Not so! They have stopped supporting my software... And that's OK by me. What is not OK is that they...
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Anonymous
Anonymous

I AGREE MONEY SUCKERS WANT TO CHARGE FOR CLOUD SERVICE WHICH IS NOT NEEDED

#1236208
Resolved
This company has cheated me out of $119.99. Be careful as it will seem like you need a credit card to use their service but to my dismay it was a trial and I was not aware. They said they sent me an email that my "trial" was ending but the only emails that I received...
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4.0
#1231374
I have had the same experience. Neat should be totally ASHAMED of themselves! How rotten to force people into purchasing a monthly cloud-based service with you if they want to continue to use the pricey hardware they purchased. I changed computers and needed to...
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1.0
I liked
  • It when it worked and before they tried to force cloud usage
I didn't like
  • Being forced to pay a monthly price to continue using hardware
#1228210
This Company is the worst!!! After NOT being able to get customer support. I cancelled my subscription, packed up both my Neat scanners and stored them in the attic. I ultimately purchased a Fujitsu scanner and it’s worked out just fine thus far. Since, This is the...
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