filters
State:
Show
City:
Show
Product:
Show
If anyone out there is thinking of putting together a class action lawsuit please contact me! They have jerked me around now for 3 weeks. Their product no longer works on iMac El Capitan - personally I think they did this on purpose because of the launch of their new...
Read more
Anonymous
Anonymous

I bought my neat scanner new from Best Buy and now it is useless. I agree with everything.

Anonymous
Margaret DiPatri

Let me add, that Neat suggested this. You can download this free scanning software to use your Neat product, but the organization of files will be on you. It’s pretty bad that...

The Neat Company - Support Personnel hands are tied
Every time I ask for help with a software issue or lack of feature I get the same boiler plate response which is.. "Hello Rick, Thank you for your feedback. Unfortunately, that feature is not currently available in the software but, I'll be happy to forward this as a...
Read more
ParchedDrever
ParchedDrever

Avoid the software and consider other solutions. I will be looking to change Neat Receipt to an excel spreadsheet or just about anything

1.8
I liked
  • Scanner
I didn't like
  • Online software
#1266727
I updated to the online file management system and have spent two days trying to synch with my old desktop version of Neat Receipts. I have talked to two support providers and spent more than two hours in screen share, to no avail. The second consultant was absolutely...
Read more
Anonymous
Ron Ching

Have trouble logging in, can't cancel. Tried numerous times.

2.1
#1279255
I bought this scanner system a couple years ago, and it has been great. That is until NEAT decided to extort dollars from it's customers by making subscription payments mandatory. Only if you have the original disk can you continue to use the scanner without paying. I...
Read more
Anonymous
Ron

Neat is a neat rip-off!

I didn't like
  • Extortion
  • Issues with legacy software
  • Misleading consumers and the worst customer service and product
#1272607
This company has cheated me out of $119.99. Be careful as it will seem like you need a credit card to use their service but to my dismay it was a trial and I was not aware. They said they sent me an email that my "trial" was ending but the only emails that I received...
Read more
4.0
#1231374
Researched the Neat Scanner for home use. I found nothing about the company canceling the software and only offering their Cloud storage for 119.00 per month until after I had made the purchase and attempted to download the software. I have complained at Class Action...
Read more
1.3
I didn't like
  • Fact that they are holding my trial scans hostage
  • 119 price monthly to use scanner
  • No code provided to utilize the link to legacy software
#1239717
My experience is that the scanner has a lot of paper jams. I have replaced rollers and called customer service. I even bought a new scanner when they said that the scanner was two years old and out of date for service. New scanner developed roller issues in less than 6...
Read more
I have had the same experience. Neat should be totally ASHAMED of themselves! How rotten to force people into purchasing a monthly cloud-based service with you if they want to continue to use the pricey hardware they purchased. I changed computers and needed to...
Read more
1.0
I liked
  • It when it worked and before they tried to force cloud usage
I didn't like
  • Being forced to pay a monthly price to continue using hardware
#1228210
I would give zero stars if I could! I've been a long time user of Neat Receipts. I bought their product thinking I was dealing with a reputable company in good faith. Not so! They have stopped supporting my software... And that's OK by me. What is not OK is that they...
Read more
Anonymous
Anonymous

I AGREE MONEY SUCKERS WANT TO CHARGE FOR CLOUD SERVICE WHICH IS NOT NEEDED

#1236208
How is this company still in existence? Their customer service and product line, now that they only support "cloud based software" is {{Redacted}} HORRIBLE!!!!!!! Who else can we use for receipt and expense reports? Their old software based (on my Mac) worked GREAT,...
Read more
Anonymous
M Henley

I'm in if you are

1.0
#1165424