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I have been using the Neat system for a few years now. I have hundreds of documents (all locally stored on my hard drive) for which I have shredded and long-since disposed of the originals.

Recently I decided to switch to Mac OS from PC and wanted to transfer all my files. Not an easy process.

I can export the files as PDF and then load them into the mac Neat software (dud a few, seems to work, more or less).

Or I can put them on a USB stick and move several at a time.

But what I wanted to do was sync to the neatcloud and then pull them into the Mac.

What a cluster activity this is. I paid the fee for neatcloud and tried to sync from the PC - error after error after error.

I initiated a trouble ticket and got a reply about 3 days later, asking questions. I answered all the questions and provided a copy of the neat log, being promised a resolution to my problem.

That was Saturday - today is Wednesday - this is a pretty critical problem (for me) and they are not responding - at all - after I provided what they asked for.

Product or Service Mentioned: The Neat Company Cloud Storage.

Reason of review: Bad quality.

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