Not resolved

Neat Co. has not delivered a reliable system, nor have they backed up there products or services.

Three years of equipment failures and software issues resulted in unrecoverable data loss, unnecessary equipment upgrades, multiple backup libraries each having various corupt files, manual labor to visually inspect files in hopes to salvage data, expense and time loss for my company, personal data and IRS requirements! The sales staff failed to cancel my old email address in their system resulting in multiple accounts and have been charging our credit card for Cloud services even though they are no longer in use. Customer Support said they can not refund these fees and only offer to extend our time on our Cloud service on the newer account - which hasn't been functional since we got it last year.

Today another remote tech session almost seven hours long with no progress. They need to fix their issues regarding Mac and El Capitan, refund our money for un-necessary equipment and non-functioning Clould service!

Reason of review: Bad quality.

Monetary Loss: $4000.

Preferred solution: Full refund.

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