The Neat Company Nd 1000 Scanner Reviews

1.5
(4 reviews)
Price Affordability
Usability
Product or Service Quality
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I first purchased their small scanner and about a year ago upgraded to their desktop scanner. Scanning double sided and or multipage documents often takes many tries before the scanner will actually accept them as the scanner software/program shuts down over and over again. It often takes up to three or four tries before the scanner will accept such documents. More time is wasted getting the scanner to accept scans then getting your desk cleaned...
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1.0
I didn't like
  • Misleading consumers and the worst customer service and product
#953234
ThThe Neat Company and their highly underperforming receipt logging software has turned to utter garbage. The company moved from their desktop one time purchase product to a monthly-fee web-based software which has been a nightmare since the first day they launched it. There is not method supplied to back up any of your cloud data. On numerous occasions files and receipt images have been lost. In addition, Neat never bothered to work the bugs...
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1.2
I didn't like
  • No disclosure of hidden monthly or annual payments
  • I had to go back and check and correct after scanning
  • No customer or technical support
#949420
Have had the desktop scanner nd 1000 for 2 weeks; the second time I used it, no longer "connected to the internet"...Have called their "contact number" many times, and have written to their support team. No communication, and no response. On their website, they tell us to go to "my account" for refund form, no refund form available, thus, no RA # to return, and time moves on, decreasing number of days for return. I have tried the scanner on...
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1.8
I didn't like
  • No customer or technical support
#937767
I agree completely with the previous posts.Same experiences - Neat no longer functions in El Capitan despite all off their "workarounds." I have spent hours of my time trying to get this piece of junk to work as it should - all to no avail. The app repeatedly crashes when you hit the SCAN icon in the app (forget about the buttons on the scanner itself - SCAN and PDF - they are TOTALLY USELESS in El Capitan). Phone tech support is non-existent....
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